Privacy Policy

Lavazza Australia OCS Pty Limited respects your privacy. We do not sell, rent or loan any identifiable information regarding our customers to any third party. We may use and share aggregated information when it enables us to improve and enrich our product and content offering. Any information you give us is held with the utmost care and security. If we decide to modify our Policy, we will post a new Policy on our websites changing the date in the last paragraph of such Policy. Therefore, we invite you to consult this Policy from time to time in order to familiarise yourself with any changes.

The terms of this Policy are without prejudice to any contractual terms you may enter into with us, which shall prevail over the terms of this Policy.

How we Collect Information and How We Use It

In order to provide you with excellent products and services, Lavazza Australia OCS Pty Limited asks you for specific pieces of personal information when you register as a customer. Lavazza Australia OCS Pty Limited will not collect any personal information about such individuals except when provided by such individuals. Lavazza Australia OCS Pty Limited does not collect and process Data except when specifically, voluntarily and knowingly provided by you.

Personal Account Information: Your name, delivery address, telephone number, email address, credit card details and special delivery instructions help Lavazza Australia OCS Pty Limited to deliver your order on time to the correct location. We confirm by email the items in your order, the scheduled delivery window you've selected, and the delivery address. A Customer Service Representative may contact you by telephone to resolve any questions we might have about your order.

You reserve the right to contact Lavazza Australia OCS Pty Limited and request that your credit card numbers are not stored on our Secure server.

Lavazza Australia OCS Pty Limited will not reveal your personal information to any third party unless required to do so by law or for the purpose of checking your commercial credit worthiness.

Cookies: A cookie is a small file created by your web browser (eg. Internet Explorer v.5) to assign a unique identification to your computer. Lavazza Australia OCS Pty Limited uses the cookie to keep track of items in your shopping trolley. We do not use cookies to retrieve personal information about you from your computer. To shop, you need to have the cookies option of your browser turned on. However, once you've finished shopping, you can delete cookies from your hard drive if you like.

IP Address: Lavazza Australia OCS Pty Limited logs IP addresses for systems administration purposes. IP addresses are logged to track a user's session and help us determine how often the areas of our site are visited. In many cases, we view and discard the information immediately. We do not link IP addresses to anything personally identifiable so we could never link an IP address to a specific customer.

Online Surveys and Contests: From time to time, Lavazza Australia OCS Pty Limited may conduct online surveys that ask you for demographic data, like household information, ages, and so on. Participation in these surveys is always voluntary. Blue Pod  aggregates the responses we receive before using the information to improve the product offering and services we offer. Lavazza Australia OCS Pty Limited may also offer contests that ask for some personal information, such as name and email address, so that we can contact winners. All of these contests follow applicable gaming regulations. We will clearly post the rules and terms of each contest on the site.

Changing and Editing Your Information: You can make changes to your personal information or to your customer status by emailing us at or changing yourself on the web portal noting the changes required. Finally, you could contact us by calling the Customer Service Centre on 1800 307 171 , Currently, we do not send out any regularly scheduled email communications to customers. If we were to introduce such communications, we would provide customers with the option to not receive such emails.

A Special Note About Children: Children are not eligible to use our services and we ask that minors do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with your parents or guardians.

External Links: This site contains links to other sites. Lavazza Australia OCS Pty Limited is not responsible for the privacy practices or the content of such Web sites.

Security: This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Our secure server software (SSL) is the industry standard. It encrypts your most important personal information - your credit card number, so that it cannot be read as the information travels over the Internet.

We pride ourselves on our commitment and dedication to all our customers and we assure you of our integrity at all times. We do not and will not release any of your personal information.

DATE OF POLICY:      the  11   day of    August 2015 


Lavazza Australia OCS Pty Limited

Unit 1, 3 Faigh St 
Mulgrave VIC 3170