Cash Back FAQ

The promotion commences 9:00am (AEST) 1st August 2015.

The promotion ends at 11:59pm (AEST) 6th September 2015.

Yes, all claims needs to be received within 19 calendar days of the date of purchase, with last claims received on 25th September 2015.

Claims are only open to Australian residents aged 18 years or over who purchase a Lavazza A Modo Mio Fantasia, Premium Milk, Premium, Espria, Classic, Favola Easy, Minu or Simpla from any participating retailer nationally within the promotional period.

A participating retailer is any retailer nationally that displays advertising material communicating this offer and the online store of any of these retailers. For the removal of doubt, purchases from Coles, Metcash, IGA and all other banner group retailers under Metcash, the Lavazza online store http://store.amodomio.com.au/ as well as purchases via eBay or similar online third party Internet websites are excluded from this offer.

Purchases from commercial or business transactions, laybys not paid in full by 6th September 2015 and short-term rental transactions less then 24 months are excluded from this offer. Purchases via eBay or similar online third party Internet websites are excluded from this offer. Purchases for educational institutions, hospitals, and fundraisers are classed as business transactions and are not eligible for this offer.

Yes, multiple claims are allowed, but are subject to the following: (a) only one (1) claim permitted per participating product purchased; and (b) each claim must be submitted separately and in accordance with the terms and conditions.

For any reason other then straight swap for the same machine, claimants will be deemed invalid, and if claimants have already received their $100 or $50 cash back, they will be required to return the cash back at their own cost.

To enter, follow the below steps:

• Purchase a Lavazza A Modo Mio Fantasia, Premium Milk, Espria, Premium, Classic, Favola Easy, Minu or Simpla from a participating retailer nationally between 9am AEST on 1st August 2015 and 11:59pm AEST on 6th September 2015.

• Within 19 days of the purchase date and time, visit www.lavazza.com.au/promo and complete the online form by filling in the details requested (including BSB and bank account number) and finalise the claim by choosing one of the following two options:

1. Upload a scanned copy or photograph (2MB limit) of the original purchase receipt and submit the claim online for verification.

2. Print off the online claim form containing the details requested and send together with a photocopy of the purchase receipt to:

LAVAZZA MOTHER'S DAY CASH BACK
REPLY PAID 87170
FRENCHS FOREST NSW 2086

Claims must be received by the Promoter (online or via post) within 19 calendar days of the purchase date and time.

• Upon receipt and verification of successfully submitted online or mail claims, the claimant will receive, within 10 working days, an email from the Promoter advising them if their claim has been successfully validated. If the claim has been rejected the email will provide claimants with generic feedback as to why their claim is invalid.

• Successful claimants will be awarded with either $100 or $50 cash back depending on the participating product purchased in the form of an electronic transfer into the claimant’s nominated bank account. Claimants should allow up to 28 days from the validation for the electronic transfer to take place.

Failure to produce the proof of purchase or product serial number when requested may result in invalidation and forfeiture of any right to the cash back offer.

Yes, claimants must retain their original OR a copy of their purchase receipt. Failure to produce the proof of purchase or product serial number when requested may result in invalidation and forfeiture of any right to the cash back. Claimant’s proof of purchase must clearly specify the retailer name from which the purchase was made, be dated during the promotional period and clearly list the participating model.

Yes, details can be updated. Claimants need to email lavazzacashback@handlingmatters.com.au or phone 1300 302 334 and request the relevant changes.

The $100 or $50 cash back will be electronically transferred into the claimants nominated bank account.

Once a claimant’s claim has been submitted, they will receive an email notification within 10 working days. The email notification will advise claimants if their claim has been approved or if it has been deemed invalid.

Upon approval, claimants should allow up to 28 calendar days for their cash back to be processed. Once processed, claimants will be sent an email notification advising if their EFT transfer has been successful or unsuccessful.

If a claim has exceeded 28 calendar days please contact customer service to obtain a status update via email lavazzacashback@handlingmatters.com.au or phone 1300 302 334.

Lavazza collects personal information ("PI") in order to conduct the promotion and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers and prize suppliers. Submitting a claim is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at http://store.amodomio.com.au/privacy/a>. In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. The Privacy Policy also contains information about how entrants may opt out, access, update or correct their PI, how entrants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. All claims become the property of the Promoter. The Promoter will not disclose entrant’s personal information to any entity outside of Australia.