Returns Policy

CAN I RETURN OR EXCHANGE MY LAVAZZA A MODO MIO MACHINE?

We are able to provide you with a refund or exchange where a machine is faulty or the wrong item is delivered. Should you change your mind, we can also offer you a refund or exchange as long as the machine is returned within 14 days of receipt of the goods, unused, intact and in original packaging. A 15% restocking fee may apply.

Your order receipt or proof of purchase must be presented at the time of any refund or exchange.

All refunds will be given in the same way as you originally paid for the goods. EFTPOS and credit card refunds will be processed against the original cardholder details. No refunds will be given for change of mind on sale items.

If you have any queries regarding your exchange please call customer service on 1300 675 613.

WHAT HAPPENS IF THE WRONG ITEM IS DELIVERED?

In the rare instance that a wrong item is delivered, please contact our customer service team on 1300 675 613 and they will assist in offering you a exchange or refund.

WHAT HAPPENS TO MY RETURN WHEN IT REACHES LAVAZZA A MODO MIO?

Once we receive your return items, we will inspect and process your products within 7 days. We will then send you an email confirming your exchange or refund. Refunds for credit card payments will be refunded to the credit card used to purchase your order. Please allow up to 10 business days for the refund to show in your account due to bank processing time. Cash refunds are not provided. In the unlikely event that you do not receive an email from us within 10 days of you posting your order back to us, please contact us and we will help you to find it. Please quote your tracking number for this parcel if available.

WHAT IS THE PROCESS FOR REFUNDS?

If for any reason you would like to return your product to us please follow the simple steps below:

  1. Contact us to receive a return number, which will provide free return shipping of the goods to our returns centre.
  2. Pack all items with your Tax Invoice in a secure satchel/carton, or reuse the original packaging. Please ensure that all boxed items are enclosed in a satchel for protection or their return may be refused.
  3. Affix the pre-addressed label to your package, making sure you cover or remove the original shipping label.
  4. Send your item to the return address provided. Please ensure that your RA number is clearly displayed on the return packaging.

DO YOU PAY FOR MY RETURN SHIPPING?

We will gladly pay for your return shipping costs when a machine is faulty or the wrong item is delivered. Additionally we will pay for shipping the new item to you.

WHAT ABOUT SALE ITEM RETURNS?

We are able to provide you with a refund or exchange where a product is faulty or the wrong item is delivered. No refunds will be given for change of mind on sale items.

WHAT ABOUT CONSUMABLE RETURNS?

We cannot accept return of opened packages of consumables. However please choose your items carefully as we will charge for the transport costs cost of refunds or exchanges of incorrectly ordered consumables.